srakaing.blogg.se

1. 1800 uc ipass phone number how to#
2. 1800 uc ipass phone number password#
3. 1800 uc ipass phone number License number#
4. 1800 uc ipass phone number license#

This operator required all of the pieces listed above, which I did have on hand (I do learn) but also required my license plate number.

1800 uc ipass phone number password#

Once again, I tried logging onto my account online, was told my password was incorrect and I once again dutifully requested a reset. This one was for different unpaid tolls, but they were from the same time period which was supposedly covered in the last violation notice. Imagine my surprise when I got another violation notice in the mail yesterday. In the end, I put $43.28 on my credit card, an amount I was assured took care of the outstanding tolls and left a $20.00 balance. At least I wasn't being charged all those $20.00 fines.Įither I was incapable of understanding how she could not verify the account overages or she was incapable of explaining it. This, I was told, prevented the operator from seeing all the history and verifying that my payment would not only take care of the unpaid tolls, but leave a positive balance in my account. Part of the problem is the account was showing a negative balance, and had been in the red for more than 30 days. When I finally got through to a human, verified all the required information and did give my shoe size (this operator thought that was funny), I spent the next twenty-five minutes attempting to simply add money to the account to bring it current. But, now that I was being told I owed nearly $200.00 dollars in unpaid tolls and fines, I had to stop playing with the system and get this addressed. A day or several later, I would get that piece in the email, attempt to use it and be told the other half of the logon credentials were incorrect, forcing me to request a reset… It actually became a bad joke. I would get an email notice, attempt to sign on, have either my username or password not recognized, and request a reset.

Keep in mind that I'd been trying, unsuccessfully, to get online to address this, granted, as I remembered or was reminded by email notices, for weeks. Last month was one of the two times I received a violation notice. ILLINOIS TOLLWAY NOTICE OF TOLL VIOLATION Actually, the first time I was calling about a violation notice, I did have to call back because my purse with my driver's license was in another room at the other end of the house and the operator told me to call back when I had to ask to her to hold while I went to get it. In those two exceptions, I was able to supply all the information they demanded, primarily because I had a violation notice in my hand. In all but two instances, rather than go find the missing driver's license number, license plate or whatever, I just gave up, figuring I'll just wait another day or so for my log in credentials to be emailed to me. When after again explaining if I could access my account number online I wouldn't be calling, I asked to speak to a supervisor, she hung up on me. Another time, I offered my shoe size, but the operator didn't see the humor. Another time repeatedly explaining I did not have my account number because I couldn't get into my account online resulted in my being transferred to someone who can assist me with online account problems. Which pieces of information you will need seems to be up to the person you are speaking to. One time, when all I had was the transponder, they required the digits from my license plate.

If you do not have all of that information on hand, they tell you they can't access your account.

1800 uc ipass phone number License number#

But, before they can do that they need to verify 1) your account number, violation notice and/or transponder number, 2) your name, 3) your address with the city and zip code, 4) the last four digits of your driver's license number AND 5) your telephone number. Once you do get an operator, it is time to pull up your account. Sadly, this is the high point of the call. If I could get online access to my account, I wouldn't be calling.

1800 uc ipass phone number how to#

Once you dial in and listen through the instructions, in Spanish, for what to do if you want a Spanish speaking operator (at least you don't have to press "1" for English) and you successfully navigate through the menus, sit on hold while you are repeatedly told how important your call is, how operators are busy assisting other customers, that calls are answered in the order in which they are received and that all calls may be recorded for quality and training purposes, you get to my favorite part, the perky voice telling you how to access your account online.